CARLEY BURTON, LMHCA
FAQ's
All the Answers You Need
Below are some frequently asked questions that I tend to receive. If you still have something you’d like to know, feel free to contact me for more details and I will do my best to help you get all the information you need.
WILL MY SESSIONS BE IN-PERSON OR ONLINE?
I am currently solely offering online services. Sessions will be scheduled and held via Zoom. I will send you a link prior to your first session.

WILL MY HEALTH INSURANCE COVER THERAPY?
If your insurance is one of the providers I have listed, your sessions will be covered. The out-of-pocket cost of your service may very depending on your provider, though it is typically the same cost of your premium during a doctor's visit. In order to bill your insurance provider, you must sign a release form that allows the therapist to share necessary information for billing purposes. This form will be provided prior to your first session, and must be completed and returned prior to your first session.
Non-insurance visits are $150 per session. For client's whose annual household is less than $60,000/year, individual sessions will be offered at $100 per session, while couples/family/group sessions will be offered at $120 per session.
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My goal is to make my counseling services as affordable and accessible as possible. Please speak with me if you have any concerns regarding payment, and we may be able to negotiate an affordable payment option if needed.
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GOOD FAITH ESTIMATE
Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in an insurance plan or under a federal health care program, or are not seeking to file a claim with their plan or coverage, a Good Faith Estimate of expected charges, both orally and in writing or upon request or at the time of scheduling health care services.

HOW LONG WILL THE PROCESS TAKE?
Prior to scheduling, I will contact you for a 15-30 minute phone call consultation. This will allow me to have a better understanding of what brings you to counseling, and answer any questions or concerns you may have. This will be a free consultation. If the call goes over 30 minutes, you will be charged accordingly. Please keep this in mind during our conversation.
After our phone call, I will send you an email with the New Client Paperwork. This paperwork must be completed and returned prior to our first scheduled appointment.

HOW DO I SCHEDULE AN APPOINTMENT?
After the free consultation call if you feel that we would be a good fit for counseling services, I will send you an email with my days and hours of availability, as well as the New Client Paperwork. From there, you will let me know what day and time you prefer, and I will send you a Zoom link to use for our first scheduled appointment.